Return & Refund Policy

At Ez Scrubbs, we want you to be satisfied with your purchase. If you need to return an eligible item, please review our return and refund policy below.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be:

• Unused and unopened

• In the same condition in which you received it

• In its original packaging

• Accompanied by a receipt or proof of purchase

Opened or used products are not eligible for return.

Sale and discounted items may be returned as long as they meet the eligibility requirements above.

Starting a Return

To request a return, please contact us at support@ezscrubbs.com before sending your item back.

Approved returns should be sent to:

Ez Scrubbs
P.O. Box 118
Orange Park, FL 32067
United States

Please do not send a return until you have contacted our customer support team and your return has been approved. Items returned without first requesting authorization may not be accepted.

Customers are responsible for all return shipping costs. We recommend using a trackable shipping service when returning your order.

Original shipping charges are non-refundable.

For any questions regarding a return, please contact us at support@ezscrubbs.com.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your product arrives damaged or defective, or you receive the wrong item, contact us as soon as possible at support@ezscrubbs.com.

After we review the issue, eligible damaged, defective, or incorrect items will be replaced with another product at no additional product cost to you.

We may request photos or other information about the damaged, defective, or incorrect item to help us verify the issue and arrange the replacement.

Non-Returnable Items

Products that have been opened, used, or are no longer in their original condition cannot be returned.

For hygiene and safety reasons, opened or used disposable cleaning products, including scrubber pads and similar consumable products, are not eligible for return.

Sale and discounted items are eligible for return provided they meet all other return requirements.

Exchanges

We do not offer direct exchanges. The fastest way to receive a different item is to return your eligible original item and, once the return has been accepted, place a new order for the desired item.

Order Cancellations

Orders may be canceled for a full refund before the order has been fulfilled.

If you would like to cancel your order, please contact support@ezscrubbs.com as soon as possible.

Once an order has been fulfilled, it can no longer be canceled. If eligible, you may request a return after receiving the order in accordance with our 30-day return policy.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Original shipping charges will not be refunded, and customers are responsible for return shipping costs.

Please keep in mind that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@ezscrubbs.com.

United States Orders Only

Ez Scrubbs currently ships within the United States only. This return and refund policy applies to orders shipped within the United States.

Contact Us

If you have any questions regarding returns, refunds, cancellations, damaged products, or your order, please contact:

Email: support@ezscrubbs.com
Return Address: P.O. Box 118 Orange Park, FL 32067, United States